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How to complain about how you've been treated by a business or service provider

A step-by-step guide to making a complaint.

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Other resources you may find useful

Letter of complaint: Facemask exemptions and refusals to serve

Have you been refused service for not wearing a facemask, even though you have a recognised exemption? Use this professionally drafted template as a comprehensive starting point when emailing or writing to complain to a business.

Download (DOCX)

Letter of complaint: Supermarket Online Services and disability discrimination

This is a professionally drafted template for you to adapt and use when emailing or writing to a supermarket to complain about access to their online services.

Download (DOCX)

Letter of complaint: Supermarket Online Services and blind/visually impaired discrimination

A professionally drafted template for you to adapt and use when contacting a supermarket to complain about access to their online services for visually impaired customers.

Download (DOCX)