This is an update to my earlier post about an application to require a service provider to make a reasonable adjustment before an event, to accommodate deaf customers. Good news and bad! The good news is that the service provider …
Read MoreIs it possible to prevent a service provider discriminating before it happens?
So one of the major frustrations in our work is that although the Equality Act provides effective remedies to people with protected characteristics to correct policies, practices and behaviour, we have to demonstrate that the outcome created a substantial disadvantage. …
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